Postage & Packaging
All orders are sent the most economical method, normally Royal Mail Second Class, unless you request otherwise. For larger orders (usually over 5kg), we will contact you to determine the best way to send the items to you, as we prefer to use the carrier YODEL for these deliveries, at no extra cost to yourself. Where First Class or other special delivery options are requested, we will normally charge you the difference in cost between our standard postage and the cost of the additional options. On occasions, we will request our supplier to send the goods directly to your address- this normally saves time and carriage costs for all concerned.
These upgraded services, including YODEL or insured services, normally require a signature on delivery, and the carrier is normally not able to leave in a porch or outhouse etc. For these services, we will contact you to arrange a suitable delivery location. This can be different from your home address- sometimes delivery to an office or work address works much better. Although we do our best to arrange delivery at a suitable time, delivery days and times cannot be guaranteed- there are too many variables that can interfere, from van breakdowns to weather issues. Timed deliveries via Parcelforce are available at an extra cost, but these can be quite significantly more expensive, depending on the weight. We will always keep you in touch with any issues we are aware of.
Please note that, on our 'standard' service, there is no insurance or compensation for items lost or damaged in the post. We would always try to replace items in the event of loss or damage but this cannot be guaranteed, especially where the items are of high value or going overseas. In these situations, we strongly recommend that we arrange a postage upgrade for you. Please contact us directly or place a note in the 'Order Notes' if you wish the items we are sending to you to be fully covered.
Post & packing charges will be worked out as you place your order, and may vary from time to time. Please be assured we always try to give our customers the very best service with good value for your money.
Payments from our Internet shopping channel must normally be made by debit/credit card. Ownership of items bought remains with GLO Trust(Scotland) Ltd until payment is fully cleared from your card issuer. We reserve the right not to dispatch goods until the goods are fully paid. For some organizations, we will consider issuing an invoice. Please contact us directly for further details.
Return of Damaged, Defective or Incorrect Items
We do our best to deliver your order quickly, efficiently and in perfect condition. However, sometimes things can go wrong! This section explains what to do if you have received a damaged, defective or incorrect item from the GLO Bookshop. This returns policy does not affect your statutory rights.
If the item was damaged in transit or is defective in any way………………..
If you take delivery of a package from GLO and the contents have been damaged in transit, please contact us as soon as possible. If the item proves to be faulty within a reasonable period of time, or if you need advice, please don't hesitate to contact us. In most cases we will arrange for a replacement to be sent, with a post paid envelope to return the faulty item. If you wish a refund, simply let us know and we will arrange for this after the item has been returned.
If we sent you an item you did not order (an "incorrect" item)…………
As soon as you find out we have sent you an incorrect item please contact us, and we will replace it as soon as possible. We will send you a post paid envelope to return the incorrect item.
If you have changed your mind……….
Then that is no problem at all. Please just return the item within 30 days of receipt to us in it's original condition, with a copy of the original receipt etc, and let us know whether you would like a refund or exchange for another item. (see below)
Your Statutory Rights
By law, customers in the European union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, please return the books to the GLO Bookshop giving the reason for the return. Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If you wish, we can arrange for collection of the item from your residence at your cost.
As soon as we receive return the items on your cancelled order, we will refund the relevant part of the purchase price for that item. If the item was incorrect, faulty or defective, we will also refund postage charge you have paid. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.