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The Small Print


SUPPLY DIFFICULTIES WITH SOME PRODUCTS
Please note that there continues to be significant supply difficulties with certain products. There is more information on these difficulties discussed on our 'Facebook' pages, if you are interested! If the item is urgent, we would be grateful if you could advise us of this in the 'Order Notes' field. Or, alternatively, contact the shop during business hours for advice.

PRICES
A note about our prices. We try to give our customers excellent value, and you will find some great bargains on our website! You should be aware, though, that we normally retail at the publishers recommended prices. In this way, not only do we give a fair deal to authors and publishers, but we are able to return about 5% of the price you pay to our wider ministry. You may be able to find your items cheaper elsewhere- but we would be grateful if you could also consider where your money is going, and who will eventually benefit!

Normally, we try to maintain a price structure that means that the same price will be paid either instore or on the web. However, we work in a highly competitive marketplace, and on occasions special prices may be offered on the website that are not advertised instore, or vice versa. Similarly, as a partner in other internet sales communities, there may be prices offered on these communities which are different. We are happy to operate a 'Price Match' on such items, and where this is pointed out to us, we would endeavour to give you the best price from the various structures we have operating. The main exception to this is Special Prices that we offer from time to time to our local Partnership churches- please ask for details of these promotions.

All prices on our website are believed to be correct, obvious errors and omissions excluded. However, sometimes stock may need to be purchased to complete your order from another supplier at a different price. We will always attempt to absorb any increase, or to pass on any decrease. However, should a price increase on your order be necessary for any reason, we would let you know before completing the sale and you will be able to cancel your order at that point. If any UK based taxes are applicable (normally VAT), these will be included in the price shown on our website. Your receipt will show a dissection with the total amount of tax collected on behalf of HMRC. For overseas orders, any tax payable in the receiving company is the responsibility of the customer to pay. We do not accept any liability for items which are not delivered as a result of non-payment of overseas taxes.

Request for discounts for full time Christian Workers or Church Partnership arrangements should be indicated in the 'Order Notes' box. When this has been verified, we will then adjust the amount to be charged to your credit card by the appropriate amount.

LOCATION
We fully understand that there are concerns with regard to the internet and other channels of sales leading us to offer goods to customers in areas where there are already perfectly adequate Christian Bookshops. We make clear that we would always want customers to support their LOCAL Christian bookshop wherever possible.If you click 'HERE', you will be taken to a national register of Christian Bookshops. However, where there are difficulties either with finding a suitable local Bookshop, or your Bookshop does not offer the facilities that you need, then we are happy to help.

PRIVACY POLICY
We value your privacy. The information you entered on this web site is securely processed through our server host company, Realex, and we do not have access to your card details when an order is placed on our website. We do NOT share this information with any other company.

Please be assured that we do not engage in the practice of sending junk e-mail (Spam mail), nor will we give your e-mail address to anyone else.

For further information please refer to our Data Privacy Policy.

CONDITIONS OF USE
1. Once an order has been placed we will confirm the details by email. If you require further confirmation, please indicate this in the 'Further comments' box.

2. GLO Trust Scotland has the right to cancel any order and give you a full refund if
- You provide us with false information or details.
- If your mail server returns our confirmation email and we are unable to make further contact with you.

We do this is to protect you and ourselves from fraud and to create a safe and secure environment to shop in.

AVAILABILITY & PRODUCT INFORMATION
We endeavour to ensure that only items which are currently available are displayed for sale on this web site. We regularly check and update this information based on publishers & distributors current stock levels. However, sometimes items go 'Out of Print' or become unavailable before we have a chance to update our stock records. Therefore, please note that display on our website is not a guarantee we can supply the item. Items on display are not always held in stock, and may need to be ordered from distributors. If the item(s) are urgently required, please indicate this in the 'Order Notes' field, or alternatively contact us by phone to check the current availability status. Should there be a delay of more than five working days providing any part of your order, or if items cannot now be sourced, we would notify you as soon as possible to ensure this time scale will meet your requirements. If this is not suitable, an alternative will be offered or the order can be cancelled. We do not debit your card until the stock is ready to leave the shop.

We may change the appearance or remove anything from our website at anytime. We do everything possible to ensure our website information is completely accurate, but mistakes can happen. If you find something you believe to be an error, we would be grateful if you point this using the Contact Us page. However, we will not be responsible for any errors on this website. Products, prices and images subject to change at any time without notice.

PRICING DISCLAIMER
When possible, all reduced prices shown indicate 'genuine reductions' in that the item will have been on sale in our store, or in other similar stores, for at least 28 days in the preceding six months, and will return to the Publishers Price at the conclusion of the webprice promotion. However, on a few occasions, stock may be bought in as clearance stock, and may not have been on sale in our store or elsewhere at the lower price. In these cases, a notional Publisher Price may be set based the perceived 'top-value' of the item and the webprice reflects a reduction from this. Unfortunately, our website is not flexible enough to indicate all these various permutations, and we apologise for this. Where a customer has a specific query about the pricing history of an item, they are welcome to contact us and we can advise on this.

We always attempt to comply with the The Consumer Protection (Code of Practice for Traders on Price Indications) Approval Order 2005

OUR SERVICE & STOCKING POLICY
In the Bookshop we aim to serve a wide cross-section of the Christian community. We therefore stock books & resources that are written from many different viewpoints, and emanate from many denominations. Exploring the Bookshop or our website will find God-given faith expressed in many different ways, and we trust that all items will honour the Lord Jesus Christ as the only Saviour of the world.

We would always strive to ensure that our products reflect mainstream Trinitarian Christian doctrine, as typified in the Apostles Creed. As an evangelical Christian organisation, we do hold that Truth is important, and in Biblical matters of doctrine, absolute. We therefore reserve the right NOT to stock or supply any item which we feel would express views that run counter to our beliefs. We would also reserve the right NOT to provide our various services where doing so might be seen as endorsing views which would compromise the stance of our own organisation on doctrinal or practical matters

Stocking or advertising an item should not be taken as endorsement of any particular product or the views expressed in that product, either by GLO as an organisation, or by any of our staff.

It is not possible to review every item that is brought into stock, or shown on our website. Within the wide range of items that we stock we accept that there may be some items or views expressed which not all Christians may agree with, and we would ask for your understanding of this. Where a customer feels there is a fundamental incompatibility between the values and ethos of our organisation, and the values ‘expressed’ by a particular item, they are welcome to draw this to our attention, in whatever way is most convenient and we will consider those views. We would always respond to the customer with some explanation, and, if appropriate, we would consider withdrawing that item from sale.

We thank you for your interest in reading this information, and trust that God will richly bless you as a result of your visit to our website.


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